Refund policy

Returns & Refunds Policy
Timeframe
Returns must be initiated within 30 days from the date of receiving your product
(unless stated otherwise, e.g., 30-Day Trial).
Return Conditions
The product must be returned in its original packaging (if applicable) and free
from stains or damages.
A maximum of two (2) items per order can be refunded. Unlimited store
credit and exchanges are allowed.
If the exchange item costs more, you must pay the difference. If it costs less, we'll
refund the balance. Exchanges will be sent once the returned product is
received.
Fees & Return Process
A 15% restocking and processing fee applies (to cover inspection, processing,
and repackaging costs).
We do not offer prepaid return labels. You are responsible for purchasing and
sending the product back to us.
Important Return Policy Highlights

Non-Refundable Items:
WarrantiesShipping ProtectionShipping Charges
Priority Processing Fees
Tracking Requirement:
Once you initiate a return, you must provide tracking information. Failure to do so
may result in your refund or exchange not being processed.
Return Labels:
Items sent back without prior approval will not be accepted. To start a return,
please contact us at support@tryourplus.com.
Refund Methods
Refunds are processed to the original payment method, store credit,
or exchange.
If we cannot process a refund via the original payment method, store credit will
be issued for the same amount.
Order Cancellation
Once an order is placed, we cannot cancel it, as processing begins immediately.
However, once your order arrives, you may start the return process by contacting
us
30-Day Trial

At wholesmo Th, we stand by the quality of our products and offer a 30-Day Risk-FreeTrial on select items. If you're not satisfied, return it within 30 days of delivery fora refund or exchange.
How It Works
The trial period starts on the delivery date.This applies only to select OUR+Th products. The product must be in goodcondition to qualify for a return.
Return & Exchange Process
Contact our support team at support@tryourplus.com within 30 days to initiate areturn.
You are responsible for return shipping.
Once we receive and inspect the product, we will process your refund (minus
shipping costs) within 5-10 business days.
Exclusions
Applies only to the first purchase of a OUR+TM product.
Final sale items and damaged/misused items are not eligible for return.
For assistance, email us at support@tryourplus.com.
Chargebacks & Returns Policy
If you are unsatisfied with your purchase, please contact us first. Chargebacks ordisputes initiated without prior communication will void eligibility for refunds,
exchanges, or the 30-day trial.
We are happy to assist with any concerns-please reach out before filing a
dispute.

Damages & Issues
If you receive a defective, damaged, or incorrect item, contact us immediately sowe can make it right.
Non-Returnable Items
Certain items cannot be returned, including:
Perishable goods (food, flowers, plants)
Custom products (personalized or special orders)
Personal care items (beauty products)
Hazardous materials (flammable liquids, gases)
Sale items or gift cards
For questions about your specific item, contact us.
Exchanges
The fastest way to get what you want is to return the item and place a neworder once your return is accepted.
European Union 14-Day Cooling-Off Period
For orders shipped to the EU, you may cancel or return your order within 14
days for any reason. Items must be unused, in original packaging, and with proof
of purchase.
Refunds Processing
Once your return is received and verified, a refund will be issued within 10
business days.
If your return is rejected, we will notify you with next steps.
If you haven't received your refund within 15 business days, contact us at
support@tryourplus.com.
We are here to help and ensure your return process is as smooth as possible.

If the return is caused by the consumer, consumer should be responsible for the
shipping fee. The specific fee should be based on the express company you
choose.
If due to our reasons, the goods received are damaged or not correct, and the
consumer is not required to bear the shipping fee for this reason.
Return Address:
OUR+ Returns Center
Building D2, Huazhong Suburbs City
Hanyang District, Wuhan City, Hubei Province, China